Q. Do I have to register to shop at www.sirtaz.com?
Yes, you have to register when you are checking out to track your orders, as well as manage your orders. It also allows us to communicate with you timeously and effectively. 

Q. What is the minimum age for online shopping?
18 years and above. For kids or underage people, any responsible family member or guardian can make orders or purchase.

Q. How do I register?
To register, please click on the registration link at our site. After registration is completed, you are entitled to receive regular updates on new arrivals, store specials, and promotions on different occasions at www.sirtaz.com.

Q. Do I have to disclose my e-mail id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Q. Is my personal information secure at www.sirtaz.com?
Absolutely. Please see our Privacy Policy to know more.

Q. Are there any charges for registration?
There are no charges for registration on www.sirtaz.com

Q. Will my registration expire?
No, a secure registration never expires.

Q. How do I get a new password?
Click on ‘Forgot Password’ option available on the Sign in/Register page and a link to reset your password will be mailed to your registered email id.

Q. Can I edit my personal information?
Yes, you can edit your personal information in the “My Account” section.

Q. How do I subscribe to your specials, discounts, and information about new product arrivals in your store?
Just click on the create account or registration link on the website and follow as it is advised. You may also subscribe by filling in your details on the homepage. You are now ready to receive this free service for our regular customers to avail specials and discounts on various occasions.

Q. How do I unsubscribe from your services?
Click on the ‘Unsubscribe’ option from the ‘My Account’ section.

Q. What should I do if I think my account was hacked?
If you think your account was hacked, please contact our Customer Support team in the app by navigating to the top, and tapping Customer Support. You may also contact us on the web at https://sirtaz.com/contact-us/

Q. How do I delete my account?

Please email our customer care at ishop@sirtaz.com  to delete your account.

Q. What kind of products do you sell online?
www.sirtaz.com offers the latest fashion and traditional products with comfort, style, grace and self-expression across all menswear and womenswear categories. This includes apparel, shoes, jewelry, bags, other accessories and much more.

Q. How do I know my size?
Please refer to the ‘Size chart’ provided in every product section. We follow the standard UK sizing. You can convert your measurements to the US and other international sizes as well.

Q. I am based out of India and I want to place an order for a delivery address in India. Is it possible?
Yes, it is possible. You can order from any country outside of INDIA but your delivery address should be listed in INDIA. Please refer to our ‘Shipping Policy’.

Q. Do you deliver out of India?
No, we only deliver in INDIA at the current period.

Q. What if I am not available when you deliver the merchandise?
Courier companies usually call the customer to check their availability. In case the delivery fails, the order is re-dispatched after taking appropriate instructions from the customer. There may be extra delivery fees for more than 2 attempts of delivery to you. Alternatively, your package may be waiting for collection at your nearest post office. You may contact your local postal services for more information. 

Q. Can I change the shipping address of the order?
No, you cannot change the shipping address once your order is shipped. Kindly contact our Customer Support team immediately (within 3-6 hours of your order) to ensure if it is changed before the dispatch is made.

Q. How do I return a product?
Please read our replacement and return policy. 

Q. Can I book an order for delivery to more than one address?
No. You have to place separate orders for different shipping addresses.

Q. What are the shipping charges, are there any additional charges?
SIRTAZ offers FREE SHIPPING across all over the INDIA for every small or big order. Please refer our shipping policy for more information.

Q. How can I track my order?
You will receive an email with courier/tracking details once your order is successfully placed. You can track your order status using the same details on the respective courier partner’s website or by logging into your account on our website.

Q. What is the stipulated delivery time for an order?
We ship mostly within 48 hours (or may take occasionally 2-3 business days from Monday to Friday when ordered items are supplied by the participating merchants from the other cities). No delivery is made on Public Holidays or Weekends.

Q. What should I do if I receive a different item from the one that I have ordered?
If the wrong order has been delivered to you, please contact our Customer Care team 844 844 3303 immediately or email us within 24 hours of receiving the delivery. Our customer support team would guide you about it.

Q. How do I get in touch with www.sirtaz.com?
You can get in touch with our Customer Support team at 844-844-3303 from 9am -5pm, Monday-Saturday or please e-mail us at ishop@sirtaz.com for any of your query.

Q. Where does my order ship from?
Sirtaz is a market place connecting local merchants with our local customers under one roof. Your order could be shipped from a variety of locations depending on the physical location of the merchant, whose product has been ordered by you from Sirtaz’s platform. Please see shipping policy for more information.

Q. How do I know that my shipment is coming from a domestic vendor?

Sirtaz has allowed only INDIAN merchants to sell their products INDIA wide using this platform. We do not allow any foreign vendor to sell on this INDIAN market place for INDIAN people.

Q. What do I do if my item was shipped to the wrong address?
You’re only able to change the shipping address within the first 3-6 hours of completing your purchase. Once your order has been shipped, it’s no longer possible to change the address. We recommend contacting the courier or your local post office with your tracking number to see if they can reroute your order to another address.

Q. What factors affects the delivery time?

The delivery time is affected by Sellers location, availability of product, destination address and processing time by the courier partner service provider. It could be affected by social restriction.

Q. Are there any hidden costs involved for the products sold on Sirtaz?

All the products sold on Sirtaz include GST in its prices and there are no other hidden costs involved in these prices.

Sirtaz offers FREE DELIVERY to all its customers irrespective of order size and amount spent by our customers.

Q. What is maximum delivery time to receive the ordered items?

Our merchants are located in different areas of INDIA and we use a wide range of delivery partners as service providers covering different zones of the country. Based on our current record, all deliveries are made on the average 5-7 working days in the nationwide.

Most of the time deliveries are made much earlier (2-3 days) than the average period and in some remote areas or hilly terrain it could be taking a little more time.

Social or government restriction of public mobility in some areas could also delay it further (if applicable).

Q. How do I make a payment?
We accept Master Card, Visa credit, PayPal, debit and other credit cards. We also have an option of net banking. We use RAZORPAY gateway for receiving customer payments.

Q. What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain your credit card information. If you suspect any such activity, please get in touch with your bank immediately.

Q. What happens if the merchandise ordered is out of stock?
If the product you ordered is out of stock, then your payment would be refunded.

Q. Is there a limit to the quantity that I can order?
No, there’s no limit.

Q. Can I cancel an order?
Yes, you may cancel an order within 3 hours of placing the order or before it has been shipped. All prepaid orders are immediately sent to the shipping partners for deliveries. You may get in touch with our Customer Support team to take further steps. Delivered orders cannot be cancelled at any request.

Q. What do I do if my order is received in a damaged condition?
If you notice that your order is damaged or tampered with, kindly refuse to accept the delivery and return it to the courier personnel with the original packaging material. We request that you get in touch with our Customer Support team immediately and we would be more than happy to exchange the order for you. If you have to return an item after it is received and opened and find the product damaged, you may return the product to us and we may either issue credit to your account or provide a coupon or discount voucher or issue a refund based on our returns policy.

Q. What currency does Sirtaz sell in?
For international users, we automatically display prices in your local currency. However, the order will be charged in INDIAN CURRENCY.

If your credit card is used for a payment in foreign currency, most banks will allow you to pay, though they may charge a fee for this service. Please check with your bank to see if you can make international payments.

Q. Does Sirtaz charge for customs, taxes, VAT, or any other extra fees?
Sirtaz only charges for the purchase price with GST inclusive. We do not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.

Q. How do I delete my credit card or payment information?
We do not store credit card information of clients. Payment is made via our secure and safe 3rd party payment gateway.

Q. What is promo code? How does it work?
Promo codes allow you to save even more on your order. To redeem a promo code, visit your cart when you are ready to check out, click on the coupon code field and type in your code. When you click on ‘Apply’, your cart will be updated to reflect the added discounts. Please note that some promo codes may not be used together.

Q. What items are eligible for replacement or refunds?
If the items are unused, unworn, unwashed and in their original condition to resell in store with all price and product tags attached to it.  Only faulty Items must be returned or replaced within 7 days of deliveries received. Used or tampered items are not eligible for any replacement/refunds at any cost.

Q. What items are not eligible for exchange or returns?
We do not accept return or exchange of bags, cosmetics, jewellery, gift certificates, sunglasses and undergarments once dispatched, unless it is a manufacturing defect. Please read our exchange and return policy for details. Returns are not valid for discounted merchandise. Please read our return policy for NON-RETURNABLE ITEMS included in the chart.

Q. How I will know that my returned item has been received for refund processing?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Q. How many days it takes to get back my refunds?
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5-10 business days.

Q. Can I advise my refunds to a given account?
We do refunds when approved for online paid orders is only credited back to the original payment method used (master/visa/net banking). Refund for the cost of self-shipped return order (if eligible) is credited as Store Credits/Discount Coupon Code which can be used for next orders.

Q. How do I return a product?
We want you to be fully satisfied with your purchase. All items may be returned within 7 days of delivery.
To return an item, please contact our Customer Service team through the menu and tap Customer Support or visit https://sirtaz.com/customer-support/
Please note that we don’t cover return shipping costs for any item which are not eligible under return policy. For more information on our return policy, please visit https://sirtaz.com/return-exchange-policy/

Q. Can I exchange an item?
Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team through the menu and tap Customer Support.

Q. How do I cancel my order?
If you need to cancel any items, please visit the Accounts Section and tap Order History. You have up to 3-6 hours from the time of purchase to cancel any items you no longer wish to receive. For any items that haven’t been shipped or processed. This option disappears, if your order has already been under processing or shipping, then you cannot cancel it anyway.

Q. Where’s my refund?
You can check the status of your refund by visiting your Order History and checking the specific order: https://sirtaz.com/my-account/orders/. If you are still having trouble finding your processed refund in your account, we recommend contacting our support team or your bank or payment provider for more information. Refunds may take 5-10 business days.

Q. Can you issue my refund to a different card if my card is cancelled, lost, expired, or stolen?
We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. For more information please consult our Return Policy: https://sirtaz.com/return-exchange-policy/.
We recommend that you contact your card issuer for help with receiving a refund if your card was replaced.

Q. I cancelled my order. How will I receive my refund?
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won’t see a refund in your account.

Q. How do I get help with my order?
For assistance, please contact our Customer Support team by navigating to the top menu and tapping Customer Support. You may also contact us on the web at https://sirtaz.com/contact-us.

Q. Why is my order history empty?
If your order history is empty, it probably means your charges were declined when you tried to place your order. This means that we never actually accepted payment for your order.

 If you are seeing a charge on your bank statement, your bank should be able to process the amount back to your account within 5-7 working days.
If you do not see your purchases in your order history, please make sure you are logged into the correct account.

Q. Why didn’t my order go through?
If your order did not go through or does not appear in your order history, it probably means your card was declined. Here are a few reasons why that may have happened.

  • The card is expired.
  • The account has insufficient funds.
  • The card was reported as stolen or frozen.
  • The card is valid for inland purchase only. Check with your bank or financial institution issuing the same.
  • If you are using a debit card, be sure it has a CVV and can be billed as a credit card.

Q. Where can I find an invoice for my order?

You can find your order invoice on your Order History page by clicking “My Account” next to your order.

This page, as well as the confirmation email you received, can be used as an invoice for your records.