We always aim at delivering what is ordered in the least possible time to reach you in excellent condition.

Usually, deliveries are made within 3-5 working days after the orders placed with the store.

We do our best to ship each item in your order within 10 working days of the order. However, in some cases, we may take longer, up to 20 working days, to ship the order as we may have to procure it from some other stores or our suppliers.

In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same.

Local customers may receive the purchased items within 5-7 working days after the delivery is made from the vendor’s end. In many real time cases it arrives much early than this given average period.

International customers may receive the purchased items between 14-23 business days after the delivery is made by vendor. It also arrive much earlier when overseas vendor is from the neighbor country.

Please read following guidelines to have a happy shopping experience with SIRTAZ.COM

  • You shall place multiple orders, if you wish to ship products to different addresses.
  • Shipping would be made to your given address. it doesn’t matter where you are based at while ordering an item.
  • We ship from Monday to Friday excluding weekends and public holidays.
  • We only ship through reputed courier agencies to ensure that your order reaches you in the fastest time and in good condition.
  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In that case we would inform the situation to you, and the unshipped part of your bill would be refunded back to you at the earliest.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and inform our customer care immediately at ishop@sirtaz.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest possible time.

Local and International Shipping

Sirtaz has made a customer care policy of fair trading for all customers whether they belong to local market or international one. We have been trying to maintain a transparent transaction system between this global market place and our most valuable customers.

We are focused on providing items at the lowest possible reasonable prices from our vendors in local and international market. This could be happening only when we stop vendors charging our customers more and then they offer free shipping.

Sirtaz is working strictly against this trend which many of the other retailers selling online, are following it as a practice. Sirtaz is strictly standing against this violation of the consumers rights. Everyone knows that nothing comes free in the world of trade. We have to pay a reasonable price to buy something online or offline.

Our customers only pay the exact shipping amount what is actual according to the weight of the article purchased and the distance of the customer from the location of the vendor whose items they purchased from Sirtaz global market place.

When the customer purchases a product from the Website, Sirtaz makes it sure that the items purchased should be dispatched from the nearest vendor to the customer. It eliminates extra shipping cost to the customer if the same items were dispatched from the distant vendors. We do exercise this rule if alternative vendors are available for the items sold.

Sirtaz tries it’s best to dispatch the sold items from the local market vendors to reduce unnecessary shipping costs to our valuable customers. If the local vendors are not available only then we move to the nearest overseas vendor to ask him to deliver goods at given address.

Sirtaz is a global marketplace for vendors and customers from all over the globel.

Sirtaz has made it mandatory for all our vendors to use the local postal services for the delivery of goods as their first priority to procure cheapest shipping cost to our customers.

If the local postal services are not servicing the area address or the urgent needs of our customers, then shipping would be done through next service provider in the priority order in terms of cost efficiency, reliability and the delivery with in given time.

We have tie-ups with leading domestic and international courier companies and deliver to a majority of the postal codes in the local market and abroad.

Courier companies generally deliver the shipments during normal working hours, which may vary across different courier companies in the country and also from country to country.

Sirtaz delivers the goods to our valuable customers from local or International market in cost effective manner with much ease, efficiency and reliability with the help our all delivery partners from logistics industry.

Customs Duty for International order

We do not take any duty/taxes in advance from our customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.

Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the merchandise, order value, merchandise quantity, end use, and composition of materials used to make the merchandise and is solely at the discretion of the duty officer.

Please note Custom Duty is added over and above the Shipping Cost. Shipping & handling costs refer to the cost of shipping an item from the shipping location to the destination country.

On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you within 48 hours.